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luxigo

Privacy Policy

Privacy Policy

Your data, handled with care and respect
This Privacy Policy explains how LUXIGO collects, uses, and protects personal data through its website and travel-related services. LUXIGO provides access to luxury travel experiences, chauffeur services, airport transfers, private tours, yacht experiences, and other travel and leisure activities in the United Arab Emirates (UAE). We are committed to handling personal information lawfully, confidentially, and securely, in accordance with applicable data protection laws and regulations.
Introduction
Welcome to LUXIGO. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how LUXIGO (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your information when you visit our website, https://luxigo.ae/, contact us, or use our travel, transportation, and experience-related services across the United Arab Emirates (UAE).
Our services include chauffeur-driven transportation, airport transfers, private city tours, desert safaris, yacht experiences, cruises, attraction tickets, hotel bookings, and other travel-related arrangements.
By using our website or communicating with us, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.
Information We Collect
We may collect the following categories of personal information, depending on how you interact with our website and services.
Personal Identification Information

When you contact us, submit an inquiry, or request a booking, we may collect:

  • Full name
  • Email address
  • Telephone number
  • WhatsApp contact details
  • Country of residence or nationality, where relevant to your request
  • Any other information you voluntarily provide< /li>
Booking and Travel Information

To coordinate your requested travel services and experiences, we may collect information such as:

  • Preferred travel dates and times
  • Number of travellers and relevant group details
  • Airport arrival and departure information
  • Pickup and drop-off locations
  • Hotel or accommodation details, where relevant
  • Selected tours, activities, transportation, and other experiences
  • Special requests or preferences necessary to arrange your booking
Please avoid sharing sensitive personal information unless it is necessary for your requested service.
Communication Information
When you contact us by email, telephone, WhatsApp, or through our website contact forms, we may retain the information you provide, including your inquiries, messages, booking requests, and our responses.
Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and settings in use. This may include:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and time spent on our website
  • Referring website or source
  • Approximate location derived from your IP address
  • Website interaction and performance information
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor behaviour, and improve the browsing experience. Further details are provided in the Cookies section below.
How We Use Your Information

We use personal information for legitimate business purposes and, where required, with your consent. These purposes may include:

  • Responding to questions, inquiries, and service requests.
  • Processing and coordinating bookings and reservations.
  • Arranging transportation, tours, activities, accommodation, and other requested experiences.
  • Communicating booking confirmations, itinerary details, schedule changes, and service updates.
  • Coordinating with relevant service providers to fulfil your requests.
  • Personalising our services according to your stated preferences.
  • Processing payments, refunds, and related transactions where applicable.
  • Providing customer support and handling complaints or disputes.
  • Maintaining website functionality, security, and performance.
  • Analysing website usage and improving our services.
  • Preventing fraud, misuse, and unauthorised activity.
  • Complying with applicable legal and regulatory obligations.
  • Sending promotional communications where permitted by law and, where required, with your consent.
We will not use your personal information for purposes incompatible with the purposes for which it was collected unless permitted or required by applicable law.
Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract: To respond to your requests, arrange bookings, and provide services you have requested.

Legitimate interests: To manage our business, maintain website security, improve our services, and communicate with customers, provided these interests do not override your applicable rights.

Consent: Where you have given consent for a specific purpose, such as certain cookies or marketing communications.

Legal obligations: To comply with applicable laws, regulations, lawful requests, and other legal requirements.

Other lawful grounds: Where recognised by applicable data protection legislation.

Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. They help websites operate efficiently and may provide information about how visitors use their pages.
Depending on the technologies implemented on our website, we may use the following types of cookies:
Essential Cookies
These cookies support core website functions, security, and navigation. They may be necessary for the website to operate correctly.
Functional Cookies
These cookies may remember your preferences and help provide a more convenient browsing experience.
Analytics Cookies
Where enabled, analytics cookies help us understand website traffic, visitor interactions, and website performance so that we can improve our content and services.
Marketing Cookies
Where enabled, marketing cookies may help measure advertising performance or deliver more relevant promotional content.
Non-essential cookies will be used in accordance with applicable consent requirements.
You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Disabling certain cookies may affect some website features.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business operations, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date displayed at the beginning of this page. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we handle personal information, please contact us.
LUXIGO

Email: info@luxigo.ae

Phone / WhatsApp: +971 52 162 6784
Address: DSO-IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Website: https://luxigo.ae/

We will review your inquiry and respond in accordance with applicable legal requirements.